Refund policy

Return and Refund Policy

Last updated: August 26, 2026

This Return and Refund Policy applies to purchases made from ELAVENNE, operated by LYRENIONIS LLC.

1. 30-Day Return Period

You may request a return within 30 days after your order has been delivered.

To be eligible for a return, the item must be unworn, unwashed, unused, in its original condition, with all original tags attached and in its original packaging. You must also provide your order number or other valid proof of purchase.

2. How to Request a Return

Before sending any item back, email brightenoenardi@outlook.com or submit a request through the Contact Us page. Include your order number, the item you wish to return, the reason for the return, and photos or videos if the item is damaged, defective, incomplete, or incorrect.

After your request is reviewed, ELAVENNE will provide return authorization and return instructions. The authorized returns address is LYRENIONIS LLC, 15012 Athol St, Fontana, CA 92335, United States. Returns sent without authorization may be refused. Do not send a return to the address shown on the package or to any other address unless ELAVENNE has confirmed that exact address in writing.

3. Return Shipping Costs

Customers are responsible for return shipping costs when a return is due to a change of mind, personal preference, or an incorrect size, color, style, quantity, or delivery information selected by the customer.

If an item arrives damaged, defective, incomplete, or different from what was ordered because of ELAVENNE's error, submit a request through the Contact Us page before returning it. After review, ELAVENNE may provide a prepaid return label, replacement, refund, or another appropriate solution.

Original shipping charges are generally non-refundable unless the return is caused by ELAVENNE's error or applicable law requires otherwise. No restocking fee is charged for eligible returns. Use a trackable shipping service and retain your shipping receipt.

4. Size and Fit Returns

Review the product description, measurements, and size chart before ordering. Size- or fit-related returns are eligible within 30 days after delivery if the item otherwise meets the return conditions. The customer is responsible for return shipping for these returns.

5. Damaged, Defective, Incomplete, or Incorrect Items

Inspect your order promptly after delivery. If there is a problem, submit a request through the Contact Us page as soon as possible and include clear photos of the item, the affected area, the original packaging, the shipping label, and the product or size label.

Keep the item and all original packaging until the request has been resolved.

6. Non-Returnable Items

Unless they arrive damaged, defective, incomplete, or incorrect, the following items cannot be returned:

• Items that have been worn, washed, altered, damaged, or show signs of use
• Items with removed, detached, or missing tags
• Customized or personalized items
• Gift cards
• Earrings and pierced jewelry
• Opened or used hygiene-sensitive products
• Lingerie, underwear, bodysuits, or swimwear after a hygiene seal has been removed
• Items returned more than 30 days after delivery
• Items clearly identified as final sale or non-returnable on the product page

7. Exchanges

Exchange availability is not guaranteed. To request a different size, color, or style, use the Contact Us page. The fastest option may be to return the original eligible item and place a new order.

8. Order Cancellations

Submit a cancellation request through the Contact Us page as soon as possible. ELAVENNE cannot guarantee cancellation or changes after an order has entered processing or has shipped. Shipped orders must follow this return procedure.

9. Refunds

After the returned item is received and inspected, you will be notified whether the refund is approved. Approved refunds are issued to the original payment method, generally within 5–10 business days. Your bank, card issuer, or payment provider may require additional processing time.

Return shipping, original shipping charges, customs duties, import taxes, and other third-party fees are generally non-refundable unless the return is caused by ELAVENNE's error or applicable law requires otherwise.

10. Consumer Rights

Nothing in this policy limits mandatory consumer rights relating to faulty, damaged, defective, incorrect, or non-conforming goods under applicable law.

11. Contact Us

For questions or requests about returns, exchanges, cancellations, or refunds, please use the Contact Us page. The authorized return address will be provided only after a return request is approved.

Contact: LYRENIONIS LLC
Email: brightenoenardi@outlook.com
Telephone: +1 (909) 555-0142
Business and returns address: 15012 Athol St, Fontana, CA 92335, United States